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Culminating Experience
Reflective Report
Chris Wade
2014 Master’s Candidate for
Global Entertainment & Music Business
June 27, 2014
Table
of
Contents
1.
Summary
of
the
Project
Completed
2.
Process
3.
Results
4.
Next
steps
5.
Contribution
to
the
Discipline
and
Profession
6.
Impact
on
the
Student
Completing
the
Work
7.
Conclusion
2
Summary
of
the
Project
Completed
For
my
Culminating
Experience
(CE),
I
chose
to
create
a
formal
business
plan
for
an
idea
that
I
developed
during
the
course
of
the
school
year.
The
project
was
rooted
in
creating
a
business
that
supplemented
the
lack
of
music
education
in
schools
and
the
increasing
costs
of
private
music
lessons.
Based
on
that
foreseen
need,
I
worked
with
a
team
of
classmates
to
design
an
innovative
business
model
for
a
non-‐profit
organization
that
paired
Artists
and
Brands
together
to
provide
Children
with
free
music
lessons.
The
name
of
the
project
and
the
pending
company
is
Play
It
FWD.
The
name
is
derived
from
the
act
of
extending
the
tradition
of
music
education
as
a
form
of
charity
with
the
intent
to
keep
music
culture
advancing
in
a
positive
direction.
The
way
the
business
model
works,
Children
will
be
taught
music
lessons
by
top-‐
level
music
Artists
through
engaging
video
content
that
lives
on
a
proprietary
website.
The
costs
of
running
the
non-‐profit,
including
developing
this
content,
will
be
supported
by
monetary
funding
from
Brands
in
exchange
for
their
assets
(products,
logos,
etc.)
being
integrated
into
the
content.
The
premise
of
this
business
model
is
to
create
what
is
in
effect
a
“Triple
Win”,
where
all
parties
involved
gain
something
of
value
from
being
associated
with
the
Play
It
FWD
platform.
Artists
are
able
to
establish
deeper
connections
with
their
fans
(most
likely
parents)
and
gain
exposure
to
and
relevance
with
a
younger
base
(the
children).
Brands
can
leverage
Play
It
FWD
as
a
cause
marketing
initiative
and
show
increased
relevance
to
their
core
consumers
and
decision
makers
(parents)
by
providing
additional
value
to
the
lives
of
them
and
their
kids.
Children
are
the
major
winners
within
our
model
3
because
they
have
the
opportunity
to
learn
about
music
through
a
unique,
high
quality
experience
at
no
cost
to
their
parents.
The
focus
of
my
CE
was
to
research
and
develop
a
functional
approach
to
the
Artist
/
Brand
partnerships
that
would
need
to
take
place
in
order
for
the
business
model
to
work
properly.
In
my
proposal,
I
sought
out
to
find
a
partnership
method
that
is
consistent
and
sustainable
in
pairing
Artists
and
Brands
together
in
an
effective
way.
Therefore,
my
contribution
to
the
Play
It
FWD
business
plan
was
centered
on
developing
a
functional
partnership
system
that
connects
Artists
&
Brands
in
a
manner
that
can
be
successfully
replicated,
as
well
as
provide
greater
value
to
society
in
the
process.
Process
The
first
step
in
working
on
this
project
was
to
develop
a
team.
As
a
part
of
a
module
in
the
Emerging
Entertainment
Business
Models
class
during
our
first
semester,
I
was
required
to
pitch
a
business
idea
to
my
fellow
classmates
with
the
intent
of
enticing
two
of
them
to
work
on
the
project
with
me.
I
presented
the
initial
idea
I
had
for
Play
It
FWD
and
selected
Ankie
Titulaer
and
Maxwell
Wright
as
my
team
members
to
work
on
this
project
for
the
course
of
the
first
semester.
During
the
second
semester,
in
the
Entrepreneurship
and
Innovation
class,
we
added
two
additional
team
members
in
Gabrielle
Banks
and
Manuel
Delgado.
4
This
was
a
critical
component
to
being
able
to
start
and
complete
the
business
plan
for
Play
It
FWD.
As
the
project
leader,
it
was
necessary
for
me
to
initially
build
a
team
of
people
that
had
different
skill
sets
from
those
that
I
have.
I
chose
Ankie
and
Max
in
particular
because
of
their
respective
backgrounds
in
Music
Education
and
Performing
Arts
&
Creative
Development,
in
addition
to
their
passion
for
working
with
Children.
As
a
team
of
three,
we
applied
the
same
thinking
to
selecting
new
team
members
to
ensure
that
we
were
enhancing
the
effectiveness
of
the
group
while
maintaining
a
positive
interpersonal
dynamic.
Gabrielle
provided
us
with
insight
and
knowledge
to
Music
Licensing
and
Video
Production
and
Manny
had
a
strong
Legal
background
and
a
keen
sense
of
Operational
Management
Throughout
the
courses
that
were
taken
during
both
semesters
of
the
program,
I,
along
with
my
teammates,
applied
various
learnings
and
analyzing
tools
from
our
coursework
to
critique
and
reassess
our
thinking
about
the
business
model
with
the
intention
of
making
it
as
comprehensive
and
thoughtful
as
possible.
We
leveraged
various
modeling
techniques,
such
as
the
Canvas
and
RIVE
models,
to
assess
our
project’s
interaction
of
resources.
We
used
marketing
analyses
such
is
Porter’s
5
Forces
and
SWOT
to
gain
a
clearer
picture
of
the
competitive
landscape
of
the
Online
Music
Education
industry.
We
also
had
to
take
in
consideration
various
types
financial
analysis
to
project
the
investment
needed
for
our
start
up
and
the
operating
capital
required
for
our
first
year
of
business.
The
confluence
of
our
academic
studies
and
our
personal
research
worked
together
for
us
to
collectively
provide
input
into
further
developing
the
Play
It
FWD
business
model.
5
We
conducted
quantitative
consumer
research,
focusing
on
parents
in
the
United
States,
which
was
led
by
Ankie
Titulaer.
I,
on
the
other
hand,
spearheaded
the
qualitative
research
that
was
necessary
to
better
refine
our
approach
to
Artist
/
Brand
partnerships.
Given
my
background
in
this
area,
I
contacted
some
colleagues
that
either
currently
work
or
formerly
were
involved
in
brand
marketing
and
artist
management.
Below
are
the
profiles
of
the
interviewees:
Donae
Burston
–
Regional
Marketing
Director
/
Moet
Hennessy
USA
Kwesi
Fraser
–
Former
Heineken
Brand
Manager
&
Account
Director
for
Alloy
Access
(Marketing
Agency
for
Heineken)
Jamal
Henderson
–
Senior
Brand
Manager
/
PepsiCo
Paul
Levatino
–
Former
Manager
for
Erykah
Badu
Jeannah
Ho
–
Former
Assistant
Manager
for
Scooter
Braun
(SB
Projects/Justin
Beiber)
&
General
Manager
for
Erving
Wonder
Mgmt
(Now
part
of
Atom
Factory)
I
held
90-‐minute
interviews
with
each
of
these
individuals
and
I
asked
them
specific
questions
about
what
they
look
for
in
a
partnership,
what
makes
some
partnerships
work
better
than
others
and
the
process
in
which
it
takes
to
form
a
partnership.
Through
these
conversations
with
experts
in
their
respective
fields,
I
gained
invaluable
insight
into
the
needs
of
both
Artists
and
Brands
and
developed
a
greater
understanding
of
where
the
critical
intersection
points
are
when
considering
pairing
any
Artist
and
Brand
together.
6
Out
of
this
research,
I
was
able
to
take
my
key
learnings
and
develop
a
partnership
strategy
that
was
effective
and
turnkey
for
the
potential
Artist
and
Brand
stakeholders
in
Play
It
FWD.
The
method
detailed
in
the
Play
It
FWD
business
plan
is
derived
directly
from
the
direction
and
insight
of
these
industry
professionals
and
my
own
knowledge
from
previous
work
experience
in
the
entertainment
field.
The
final
and
most
important
step
was
to
synthesize
all
of
our
data
and
research
to
develop
a
comprehensive
business
plan,
detailing
how
we
intended
to
bring
Play
It
FWD
to
life
and
take
it
to
market.
This
was
a
very
collaborative
process
where
each
team
member
had
a
select
set
of
responsibilities
and
deliverables.
We
would
share
our
findings
and
our
work
and
then
decide
as
team
as
to
what
should
be
included
in
the
end
product,
with
me
having
final
say
over
the
outcome.
This
process
ultimately
proved
to
be
effective
and
fruitful,
resulting
in
a
thorough,
first
version
business
plan.
Results
In
particular
to
the
focus
of
my
CE,
I
learned
that,
contrary
to
what
I
initially
thought,
there
is
no
one
simplistic
partnership
model
that
works
for
every
Artist
and
Brand.
Artists
and
Brands
have
their
own
individual
identity,
culture,
fan
base
and
set
of
values.
As
a
result,
it
is
highly
improbable
that
you
can
pair
one
Artist
and
Brand
together
the
same
way
you
can
another
set.
There
is
a
small
possibility
that
this
type
of
method
could
be
developed
but
it
would
take
more
time
than
our
7
coursework
allowed
and
would
most
likely
prove
to
not
be
an
efficient
use
of
time
to
explore
–
as
that
time
could
be
spent
on
building
actual
partnerships.
When
considering
Artist
/
Brand
partnerships,
you
must
make
each
situation
beneficial
for
both
parties
and
create
an
equal
sharing
of
brand
equities.
The
most
important
element,
as
noted
to
me
by
all
of
the
interviewees,
is
to
make
a
process
that
is
easy
with
as
little
heavy
lifting
on
their
end
as
possible.
Therefore,
the
approach
that
I
have
developed
for
Play
It
FWD
is
completely
customized.
In
our
model,
we
conduct
the
due
diligence
to
target
and
match
Artists
and
Brands
together
to
create
unique
experiences
through
our
content
that
are
organic
to
the
consumer
and
mutually
advantageous
for
both
the
Artist
and
the
Brand.
On
a
larger
scale,
the
results
of
developing
this
business
plan
have
been
extremely
positive
and
promising.
From
the
onset
this
idea
has
grabbed
the
attention
and
interest
of
many
people
within
and
outside
of
the
Berklee
network.
This
was
something
that
I
always
used
as
a
barometer
to
let
me
know
if
the
concept
of
the
idea
was
connecting
with
people
the
right
way
–
and
I
still
do.
My
teammates
and
I
have
developed
some
great
relationships
as
a
result
of
this
project
and
we
believe
we
have
a
strong
base
of
people
that
can
help
us
carry
it
forward
to
the
next
phase
of
development.
We
competed
in
two
pitch
competitions
during
the
school
year,
each
at
the
end
of
the
semesters.
We
came
in
2nd
place
during
the
competition
at
the
end
of
the
1st
8
semester
and
we
unanimously
won
the
Venture
Day
competition
during
the
Spring
semester.
I
make
mention
of
this
because
after
losing
the
first
pitch
competition
after
months
of
a
lot
of
hard
work,
I
vowed
to
myself
and
my
team
that
we
would
win
the
next
competition
in
the
2nd
semester.
Through
this
series
of
experiences
our
team
bonded
and
we
strove
in
unison
to
ensure
that
we
all
came
out
successful
on
Venture
Day.
This
level
of
teamwork
was
something
that
was
not
always
easy
to
accomplish,
especially
at
first
because
we
had
to
learn
each
other’s
strengths,
weaknesses
and
work
styles
–
which
might
have
been
the
biggest
challenge
we
faced
as
a
group
and
me
as
a
leader.
We
chose
to
put
the
work
and
our
goals
first
and
our
egos
aside
to
be
able
to
communicate
with
one
another
and
gain
each
other’s
trust
in
the
process.
I
believe
this
was
a
valuable
learning
lesson
for
all
of
us,
but
personally
it
was
very
imperative
because
it
required
me
to
delegate,
monitor
the
work
being
done
and
still
have
the
long-‐term
vision
in
mind
at
the
same
time.
I
cannot
say
that
this
was
always
easy,
but
it
did
teach
me
how
to
better
use
the
strengths
of
my
team
and
communicate
with
people
in
the
way
they
needed
on
an
individual
level
for
the
greater
good
of
everyone
involved.
By
and
large,
I
accomplished
everything
-‐
personally
and
with
the
team
-‐
that
I
wanted
to
within
the
time
I
had
to
work
on
the
Play
It
FWD
project
during
the
academic
year.
The
only
disappointment
I
can
mention
is
learning
the
reality
of
the
time
and
investment
needed
to
build
a
quality
beta
or
minimal
viable
product
(MVP)
9
for
the
business.
This
is
something
that
I
envisioned
and
thought
was
realistic
within
my
timeline,
but
the
costs
of
building
a
proof
of
concept
at
the
level
we
desired
within
the
given
time
frame
proved
to
be
more
than
we
could
take
on
as
a
team.
The
benefit
of
this
is
that
I
now
know
how
much
it
will
take
to
develop
an
MVP
and
therefore
have
the
ability
to
prepare
the
team
and
position
us
to
take
on
that
task
in
the
near
future.
Next
Steps
The
long-‐term
plan
for
Play
It
FWD
is
to
develop
it
into
a
sustainable
business
that
has
a
global
reach
and
a
revolutionary
impact
on
Music
Education.
Although
that
is
a
grand
mission
I
along
with
a
group
of
my
teammates
have
chosen
to
continue
to
work
on
this
business
idea
and
develop
it
into
an
operating
business
in
2015.
We
are
currently
in
the
process
of
developing
a
detailed
timeline
of
action
steps
and
milestones
that
we
want
to
achieve
through
the
2014
calendar
year.
Our
first
goal
is
to
continue
to
do
deeper
market
and
consumer
research
and
better
assess
the
costs
of
developing
a
beta
or
MVP
for
the
Play
It
FWD
platform.
From
that
point
we
want
to
revise
our
business
plan
and
make
it
more
presentable
and
digestible
for
potential
investors
and
other
interested
parties.
We
also
have
to
continue
to
create
our
content
strategy
and
determine
exactly
how
our
content
will
work
to
educate
Children
while
incorporating
Artist
and
Brands.
Once
we
have
a
solid
direction
on
this
and
a
beta
of
our
platform,
we
intend
to
test
10
our
product
on
a
sample
of
our
target
consumers
–
Children
between
8-‐12
years
old
–
and
take
those
learnings
to
make
the
necessary
revisions
to
the
content
approach
and
functionality
of
the
platform.
Moreover,
on
a
basic
level,
we
have
to
secure
key
business
elements
such
as
a
business
licensee,
trademarks,
domain
names,
etc.
as
well
as
file
for
status
as
a
501(c)(3)
non-‐profit
organization.
After
we
have
hit
these
milestones
we
want
to
send
signals
to
the
market
that
we
intend
on
launching
in
the
near
future
while
simultaneously
seeking
out
funding
either
via
philanthropic
equity,
government
grants
and/or
an
accelerator/incubator
program.
Contribution
to
the
Discipline
and
Profession
My
contribution
to
the
disciplines
of
Music
Education
and
Brand
Partnerships
is
analyzing
better
ways
to
do
both
and
working
to
find
effective
solutions
that
can
help
a
greater
number
of
people.
I
took
my
knowledge
and
experience
from
those
two
industries
and
paired
them
in
a
manner
that
has
the
potential
to
exponentially
impact
both.
It
is
common
knowledge
that
Music
Education
is
lacking
in
many
schools
in
America
and
around
the
world.
By
working
on
a
new
method
to
deliver
quality
Music
Education
to
children,
it
is
my
hope
that
we
can
get
more
people
with
the
adequate
resources
involved
to
reinvigorate
the
Music
Education
process
and
make
a
lasting,
positive
impression
on
children’s
lives
on
a
high
level.
11
I
believe
that
working
on
this
project
will
also
help
pave
the
way
for
me
to
continue
to
develop
new
ideas
and
approaches
to
leveraging
Artists
(and
potentially
other
celebrities)
and
Brands
to
stimulate
progressive
social
change
on
a
large
scale.
This
is
something
that
I
intend
to
do
going
forward
as
a
part
of
my
entrepreneurial
career.
Impact
on
the
Student
Completing
the
Work
The
personal
impact
on
this
project
was
tremendous
for
me.
I
came
to
Berklee
Valencia
primarily
because
I
wanted
to
evolve
into
a
successful
entrepreneur.
The
Global
Entertainment
&
Music
Business
Program’s
emphasis
on
entrepreneurship
was
what
really
made
me
seriously
consider
leaving
my
corporate
job
to
further
my
education.
With
that
being
said,
I
have
learned
an
immense
amount
of
information
and
gained
skill
sets
that
I
possibly
would
have
not
been
afforded
to
acquire
by
my
own
devices.
Moreover,
the
international
relationships
and
network
I
have
begun
to
foster
has
opened
me
up
to
new
ways
of
approaching
business,
as
well
as
greater
opportunities
in
the
future.
Going
deeper
than
just
career
aspirations,
I
would
say
what
has
impacted
me
most
from
working
on
this
project
in
particular
is
having
a
greater
understanding
of
the
inequities
in
the
world.
From
conducting
research
on
non-‐profits
and
economic
figures
across
the
globe,
I
also
came
across
information
that
opened
my
eyes
up
to
the
many
injustices
that
large
groups
of
people
deal
with
on
a
day-‐to-‐day
basis.
Many
of
these
issues
we
are
aware
of
on
a
surface
level
from
things
we
might
hear
12
about
or
see
in
the
news.
However,
when
I
looked
at
the
data
and
saw
the
impact
that
the
lack
of
certain
essentials,
such
as
lack
of
clean
water
and
food,
basic
education
needs,
limited
access
to
computers
or
even
electricity,
has
on
the
lives
countless
people
on
a
daily
basis,
I
began
to
look
at
the
world
differently.
I
now
see
a
great
need
for
considerable
amounts
of
work
to
be
done
in
these
areas
to
help
people
live
better
lives.
This
type
of
information
coupled
with
the
constant
thinking
of
how
to
create
a
positive
movement
around
something
I
care
so
much
about
in
Music
Education,
really
allowed
me
to
find
a
clearer
vision
for
my
purpose.
Prior
to
coming
to
Berklee,
I
was
career
driven
and
money
motivated
(not
money
hungry),
but
I
focused
a
large
majority
of
my
energy
on
what
I
could
do
for
myself.
Many
of
the
teachings
I
received
and
my
personal
readings
during
the
time
I
have
worked
on
this
project
exposed
me
to
the
realization
that
I
can
have
a
bigger
influence
on
the
world
other
than
myself
and
my
immediate
circle.
Even
more
so,
I
now
have
the
belief
that
it
is
a
part
of
my
responsibility
to
use
my
gifts
and
intellect
to
help
aid
and
transform
the
lives
of
other
people
and
provide
them
with
greater
opportunities
to
enhance
their
quality
of
life.
I
have
learned
through
this
process
that
you
gain
more
by
working
to
help
others
than
you
do
by
solely
working
to
help
benefit
yourself.
One
of
my
favorites
quotes
states:
“A
good
man
fights
for
himself
and
his.
A
great
man
fights
for
everyone
else”
-‐
Philip
DeFranco
13
It
has
been
through
this
experience
of
working
on
Play
It
FWD
and
putting
the
interest
and
well
being
of
others
first,
that
I
have
chosen
to
not
only
be
good,
but
to
be
great
and
work
at
making
incremental
change.
Conclusion
In
conclusion,
I
would
like
to
thank,
first
and
foremost,
the
faculty
and
staff
at
Berklee
Valencia
for
their
continuous
support
during
my
Master’s
program;
without
them
this
experience
would
not
have
been
possible.
I
also
want
give
a
special
thank
you
to
my
Program
Director,
Dr.
Emilien
Moyon,
my
CE
Advisor,
Ferran
Coto,
and
my
two
Jury
Members,
Patrice
Rushen
and
Troy
Brown.
Their
expert
guidance
and
feedback
helped
shape
and
mold
my
CE
to
its
greatest
potential.
Thank
you
for
lending
your
time
and
energy
to
the
development
of
this
project.
I
would
also
like
to
thank
my
fellow
teammates
on
the
Play
It
FWD
project,
Ankie
Titulaer,
Maxwell
Wright,
Gabrielle
Banks
and
Manuel
Delgado.
Their
hard
work,
dedication
and
contributions
to
this
project
were
integral
to
the
success
that
we
have
had
thus
far.
I
also
want
to
share
my
appreciation
for
them
choosing
to
work
with
me
and
trusting
me
as
their
leader.
They
have
helped
me
grow
and
develop
in
many
ways
that
they
may
not
even
know.
Last,
but
certainly
not
least,
I
want
to
thank
my
parents,
family
and
close
friends
for
their
love,
support
and
ongoing
encouragement
during
my
time
studying
abroad
in
Valencia.
They
have
truly
served
as
my
source
of
motivation
to
continue
my
14
education
and
excel
within
the
GEMB
Program.
I
am
forever
grateful
for
all
that
you
have
done
during
my
time
in
graduate
school.
Overall,
I
am
very
thankful
for
my
Master’s
experience
at
Berklee
Valencia.
I
have
grown
as
a
businessman
and,
more
importantly,
as
a
person.
I
achieved
and
gained
the
things
that
I
was
desirous
of
when
I
first
arrived
and
I
can
honestly
say
that
I
am
a
much
better
person
for
it.
This
will
always
be
a
moment
in
time
that
I
can
look
back
on
and
consider
it
to
be
a
major
turning
point
in
my
life’s
path.
15