Culminating Experience Reflective Report Chris Wade 2014 Master’s Candidate for Global Entertainment & Music Business June 27, 2014         Table  of  Contents         1.  Summary  of  the  Project  Completed     2.  Process     3.  Results     4.  Next  steps     5.  Contribution  to  the  Discipline  and  Profession     6.  Impact  on  the  Student  Completing  the  Work     7.  Conclusion                                                         2   Summary  of  the  Project  Completed   For  my  Culminating  Experience  (CE),  I  chose  to  create  a  formal  business  plan  for  an   idea  that  I  developed  during  the  course  of  the  school  year.  The  project  was  rooted  in   creating  a  business  that  supplemented  the  lack  of  music  education  in  schools  and   the  increasing  costs  of  private  music  lessons.  Based  on  that  foreseen  need,  I  worked   with  a  team  of  classmates  to  design  an  innovative  business  model  for  a  non-­‐profit   organization  that  paired  Artists  and  Brands  together  to  provide  Children  with  free   music  lessons.  The  name  of  the  project  and  the  pending  company  is  Play  It  FWD.  The   name  is  derived  from  the  act  of  extending  the  tradition  of  music  education  as  a  form   of  charity  with  the  intent  to  keep  music  culture  advancing  in  a  positive  direction.     The  way  the  business  model  works,  Children  will  be  taught  music  lessons  by  top-­‐ level  music  Artists  through  engaging  video  content  that  lives  on  a  proprietary   website.  The  costs  of  running  the  non-­‐profit,  including  developing  this  content,  will   be  supported  by  monetary  funding  from  Brands  in  exchange  for  their  assets   (products,  logos,  etc.)  being  integrated  into  the  content.  The  premise  of  this  business   model  is  to  create  what  is  in  effect  a  “Triple  Win”,  where  all  parties  involved  gain   something  of  value  from  being  associated  with  the  Play  It  FWD  platform.  Artists  are   able  to  establish  deeper  connections  with  their  fans  (most  likely  parents)  and  gain   exposure  to  and  relevance  with  a  younger  base  (the  children).  Brands  can  leverage   Play  It  FWD  as  a  cause  marketing  initiative  and  show  increased  relevance  to  their   core  consumers  and  decision  makers  (parents)  by  providing  additional  value  to  the   lives  of  them  and  their  kids.  Children  are  the  major  winners  within  our  model     3   because  they  have  the  opportunity  to  learn  about  music  through  a  unique,  high   quality  experience  at  no  cost  to  their  parents.       The  focus  of  my  CE  was  to  research  and  develop  a  functional  approach  to  the  Artist  /   Brand  partnerships  that  would  need  to  take  place  in  order  for  the  business  model  to   work  properly.  In  my  proposal,  I  sought  out  to  find  a  partnership  method  that  is   consistent  and  sustainable  in  pairing  Artists  and  Brands  together  in  an  effective   way.  Therefore,  my  contribution  to  the  Play  It  FWD  business  plan  was  centered  on   developing  a  functional  partnership  system  that  connects  Artists  &  Brands  in  a   manner  that  can  be  successfully  replicated,  as  well  as  provide  greater  value  to   society  in  the  process.       Process     The  first  step  in  working  on  this  project  was  to  develop  a  team.  As  a  part  of  a  module   in  the  Emerging  Entertainment  Business  Models  class  during  our  first  semester,  I   was  required  to  pitch  a  business  idea  to  my  fellow  classmates  with  the  intent  of   enticing  two  of  them  to  work  on  the  project  with  me.  I  presented  the  initial  idea  I   had  for  Play  It  FWD  and  selected  Ankie  Titulaer  and  Maxwell  Wright  as  my  team   members  to  work  on  this  project  for  the  course  of  the  first  semester.    During  the   second  semester,  in  the  Entrepreneurship  and  Innovation  class,  we  added  two   additional  team  members  in  Gabrielle  Banks  and  Manuel  Delgado.         4   This  was  a  critical  component  to  being  able  to  start  and  complete  the  business  plan   for  Play  It  FWD.  As  the  project  leader,  it  was  necessary  for  me  to  initially  build  a   team  of  people  that  had  different  skill  sets  from  those  that  I  have.  I  chose  Ankie  and   Max  in  particular  because  of  their  respective  backgrounds  in  Music  Education  and   Performing  Arts  &  Creative  Development,  in  addition  to  their  passion  for  working   with  Children.  As  a  team  of  three,  we  applied  the  same  thinking  to  selecting  new   team  members  to  ensure  that  we  were  enhancing  the  effectiveness  of  the  group   while  maintaining  a  positive  interpersonal  dynamic.  Gabrielle  provided  us  with   insight  and  knowledge  to  Music  Licensing  and  Video  Production  and  Manny  had  a   strong  Legal  background  and  a  keen  sense  of  Operational  Management     Throughout  the  courses  that  were  taken  during  both  semesters  of  the  program,  I,   along  with  my  teammates,  applied  various  learnings  and  analyzing  tools  from  our   coursework  to  critique  and  reassess  our  thinking  about  the  business  model  with  the   intention  of  making  it  as  comprehensive  and  thoughtful  as  possible.  We  leveraged   various  modeling  techniques,  such  as  the  Canvas  and  RIVE  models,  to  assess  our   project’s  interaction  of  resources.  We  used  marketing  analyses  such  is  Porter’s  5   Forces  and  SWOT  to  gain  a  clearer  picture  of  the  competitive  landscape  of  the   Online  Music  Education  industry.  We  also  had  to  take  in  consideration  various  types   financial  analysis  to  project  the  investment  needed  for  our  start  up  and  the   operating  capital  required  for  our  first  year  of  business.  The  confluence  of  our   academic  studies  and  our  personal  research  worked  together  for  us  to  collectively   provide  input  into  further  developing  the  Play  It  FWD  business  model.       5     We  conducted  quantitative  consumer  research,  focusing  on  parents  in  the  United   States,  which  was  led  by  Ankie  Titulaer.    I,  on  the  other  hand,  spearheaded  the   qualitative  research  that  was  necessary  to  better  refine  our  approach  to  Artist  /   Brand  partnerships.  Given  my  background  in  this  area,  I  contacted  some  colleagues   that  either  currently  work  or  formerly  were  involved  in  brand  marketing  and  artist   management.       Below  are  the  profiles  of  the  interviewees:   Donae  Burston  –  Regional  Marketing  Director  /  Moet  Hennessy  USA     Kwesi  Fraser  –  Former  Heineken  Brand  Manager  &  Account  Director  for  Alloy  Access   (Marketing  Agency  for  Heineken)     Jamal  Henderson  –  Senior  Brand  Manager  /  PepsiCo     Paul  Levatino  –  Former  Manager  for  Erykah  Badu   Jeannah  Ho  –  Former  Assistant  Manager  for  Scooter  Braun  (SB  Projects/Justin   Beiber)  &  General  Manager  for  Erving  Wonder  Mgmt  (Now  part  of  Atom  Factory)       I  held  90-­‐minute  interviews  with  each  of  these  individuals  and  I  asked  them  specific   questions  about  what  they  look  for  in  a  partnership,  what  makes  some  partnerships   work  better  than  others  and  the  process  in  which  it  takes  to  form  a  partnership.   Through  these  conversations  with  experts  in  their  respective  fields,  I  gained   invaluable  insight  into  the  needs  of  both  Artists  and  Brands  and  developed  a  greater   understanding  of  where  the  critical  intersection  points  are  when  considering   pairing  any  Artist  and  Brand  together.       6   Out  of  this  research,  I  was  able  to  take  my  key  learnings  and  develop  a  partnership   strategy  that  was  effective  and  turnkey  for  the  potential  Artist  and  Brand   stakeholders  in  Play  It  FWD.  The  method  detailed  in  the  Play  It  FWD  business  plan  is   derived  directly  from  the  direction  and  insight  of  these  industry  professionals  and   my  own  knowledge  from  previous  work  experience  in  the  entertainment  field.     The  final  and  most  important  step  was  to  synthesize  all  of  our  data  and  research  to   develop  a  comprehensive  business  plan,  detailing  how  we  intended  to  bring  Play  It   FWD  to  life  and  take  it  to  market.  This  was  a  very  collaborative  process  where  each   team  member  had  a  select  set  of  responsibilities  and  deliverables.  We  would  share   our  findings  and  our  work  and  then  decide  as  team  as  to  what  should  be  included  in   the  end  product,  with  me  having  final  say  over  the  outcome.  This  process  ultimately   proved  to  be  effective  and  fruitful,  resulting  in  a  thorough,  first  version  business   plan.       Results     In  particular  to  the  focus  of  my  CE,  I  learned  that,  contrary  to  what  I  initially   thought,  there  is  no  one  simplistic  partnership  model  that  works  for  every  Artist   and  Brand.  Artists  and  Brands  have  their  own  individual  identity,  culture,  fan  base   and  set  of  values.  As  a  result,  it  is  highly  improbable  that  you  can  pair  one  Artist  and   Brand  together  the  same  way  you  can  another  set.  There  is  a  small  possibility  that   this  type  of  method  could  be  developed  but  it  would  take  more  time  than  our     7   coursework  allowed  and  would  most  likely  prove  to  not  be  an  efficient  use  of  time  to   explore  –  as  that  time  could  be  spent  on  building  actual  partnerships.       When  considering  Artist  /  Brand  partnerships,  you  must  make  each  situation   beneficial  for  both  parties  and  create  an  equal  sharing  of  brand  equities.  The  most   important  element,  as  noted  to  me  by  all  of  the  interviewees,  is  to  make  a  process   that  is  easy  with  as  little  heavy  lifting  on  their  end  as  possible.  Therefore,  the   approach  that  I  have  developed  for  Play  It  FWD  is  completely  customized.  In  our   model,    we  conduct  the  due  diligence  to  target  and  match  Artists  and  Brands   together  to  create  unique  experiences  through  our  content  that  are  organic  to  the   consumer  and  mutually  advantageous  for  both  the  Artist  and  the  Brand.       On  a  larger  scale,  the  results  of  developing  this  business  plan  have  been  extremely   positive  and  promising.  From  the  onset  this  idea  has  grabbed  the  attention  and   interest  of  many  people  within  and  outside  of  the  Berklee  network.  This  was   something  that  I  always  used  as  a  barometer  to  let  me  know  if  the  concept  of  the   idea  was  connecting  with  people  the  right  way  –  and  I  still  do.  My  teammates  and  I   have  developed  some  great  relationships  as  a  result  of  this  project  and  we  believe   we  have  a  strong  base  of  people  that  can  help  us  carry  it  forward  to  the  next  phase   of  development.     We  competed  in  two  pitch  competitions  during  the  school  year,  each  at  the  end  of   the  semesters.  We  came  in  2nd  place  during  the  competition  at  the  end  of  the  1st     8   semester  and  we  unanimously  won  the  Venture  Day  competition  during  the  Spring   semester.  I  make  mention  of  this  because  after  losing  the  first  pitch  competition   after  months  of  a  lot  of  hard  work,  I  vowed  to  myself  and  my  team  that  we  would   win  the  next  competition  in  the  2nd  semester.  Through  this  series  of  experiences  our   team  bonded  and  we  strove  in  unison  to  ensure  that  we  all  came  out  successful  on   Venture  Day.       This  level  of  teamwork  was  something  that  was  not  always  easy  to  accomplish,   especially  at  first  because  we  had  to  learn  each  other’s  strengths,  weaknesses  and   work  styles  –  which  might  have  been  the  biggest  challenge  we  faced  as  a  group  and   me  as  a  leader.  We  chose  to  put  the  work  and  our  goals  first  and  our  egos  aside  to  be   able  to  communicate  with  one  another  and  gain  each  other’s  trust  in  the  process.  I   believe  this  was  a  valuable  learning  lesson  for  all  of  us,  but  personally  it  was  very   imperative  because  it  required  me  to  delegate,  monitor  the  work  being  done  and   still  have  the  long-­‐term  vision  in  mind  at  the  same  time.  I  cannot  say  that  this  was   always  easy,  but  it  did  teach  me  how  to  better  use  the  strengths  of  my  team  and   communicate  with  people  in  the  way  they  needed  on  an  individual  level  for  the   greater  good  of  everyone  involved.       By  and  large,  I  accomplished  everything  -­‐  personally  and  with  the  team  -­‐  that  I   wanted  to  within  the  time  I  had  to  work  on  the  Play  It  FWD  project  during  the   academic  year.  The  only  disappointment  I  can  mention  is  learning  the  reality  of  the   time  and  investment  needed  to  build  a  quality  beta  or  minimal  viable  product  (MVP)     9   for  the  business.  This  is  something  that  I  envisioned  and  thought  was  realistic   within  my  timeline,  but  the  costs  of  building  a  proof  of  concept  at  the  level  we   desired  within  the  given  time  frame  proved  to  be  more  than  we  could  take  on  as  a   team.  The  benefit  of  this  is  that  I  now  know  how  much  it  will  take  to  develop  an  MVP   and  therefore  have  the  ability  to  prepare  the  team  and  position  us  to  take  on  that   task  in  the  near  future.       Next  Steps   The  long-­‐term  plan  for  Play  It  FWD  is  to  develop  it  into  a  sustainable  business  that   has  a  global  reach  and  a  revolutionary  impact  on  Music  Education.  Although  that  is  a   grand  mission  I  along  with  a  group  of  my  teammates  have  chosen  to  continue  to   work  on  this  business  idea  and  develop  it  into  an  operating  business  in  2015.  We   are  currently  in  the  process  of  developing  a  detailed  timeline  of  action  steps  and   milestones  that  we  want  to  achieve  through  the  2014  calendar  year.       Our  first  goal  is  to  continue  to  do  deeper  market  and  consumer  research  and  better   assess  the  costs  of  developing  a  beta  or  MVP  for  the  Play  It  FWD  platform.  From  that   point  we  want  to  revise  our  business  plan  and  make  it  more  presentable  and   digestible  for  potential  investors  and  other  interested  parties.       We  also  have  to  continue  to  create  our  content  strategy  and  determine  exactly  how   our  content  will  work  to  educate  Children  while  incorporating  Artist  and  Brands.   Once  we  have  a  solid  direction  on  this  and  a  beta  of  our  platform,  we  intend  to  test     10   our  product  on  a  sample  of  our  target  consumers  –  Children  between  8-­‐12  years  old   –  and  take  those  learnings  to  make  the  necessary  revisions  to  the  content  approach   and  functionality  of  the  platform.       Moreover,  on  a  basic  level,  we  have  to  secure  key  business  elements  such  as  a   business  licensee,  trademarks,  domain  names,  etc.  as  well  as  file  for  status  as  a   501(c)(3)  non-­‐profit  organization.       After  we  have  hit  these  milestones  we  want  to  send  signals  to  the  market  that  we   intend  on  launching  in  the  near  future  while  simultaneously  seeking  out  funding   either  via  philanthropic  equity,  government  grants  and/or  an  accelerator/incubator   program.       Contribution  to  the  Discipline  and  Profession   My  contribution  to  the  disciplines  of  Music  Education  and  Brand  Partnerships  is   analyzing  better  ways  to  do  both  and  working  to  find  effective  solutions  that  can   help  a  greater  number  of  people.  I  took  my  knowledge  and  experience  from  those   two  industries  and  paired  them  in  a  manner  that  has  the  potential  to  exponentially   impact  both.  It  is  common  knowledge  that  Music  Education  is  lacking  in  many   schools  in  America  and  around  the  world.  By  working  on  a  new  method  to  deliver   quality  Music  Education  to  children,  it  is  my  hope  that  we  can  get  more  people  with   the  adequate  resources  involved  to  reinvigorate  the  Music  Education  process  and   make  a  lasting,  positive  impression  on  children’s  lives  on  a  high  level.       11   I  believe  that  working  on  this  project  will  also  help  pave  the  way  for  me  to  continue   to  develop  new  ideas  and  approaches  to  leveraging  Artists  (and  potentially  other   celebrities)  and  Brands  to  stimulate  progressive  social  change  on  a  large  scale.  This   is  something  that  I  intend  to  do  going  forward  as  a  part  of  my  entrepreneurial   career.       Impact  on  the  Student  Completing  the  Work     The  personal  impact  on  this  project  was  tremendous  for  me.  I  came  to  Berklee   Valencia  primarily  because  I  wanted  to  evolve  into  a  successful  entrepreneur.  The   Global  Entertainment  &  Music  Business  Program’s  emphasis  on  entrepreneurship   was  what  really  made  me  seriously  consider  leaving  my  corporate  job  to  further  my   education.  With  that  being  said,  I  have  learned  an  immense  amount  of  information   and  gained  skill  sets  that  I  possibly  would  have  not  been  afforded  to  acquire  by  my   own  devices.  Moreover,  the  international  relationships  and  network  I  have  begun  to   foster  has  opened  me  up  to  new  ways  of  approaching  business,  as  well  as  greater   opportunities  in  the  future.       Going  deeper  than  just  career  aspirations,  I  would  say  what  has  impacted  me  most   from  working  on  this  project  in  particular  is  having  a  greater  understanding  of  the   inequities  in  the  world.  From  conducting  research  on  non-­‐profits  and  economic   figures  across  the  globe,  I  also  came  across  information  that  opened  my  eyes  up  to   the  many  injustices  that  large  groups  of  people  deal  with  on  a  day-­‐to-­‐day  basis.   Many  of  these  issues  we  are  aware  of  on  a  surface  level  from  things  we  might  hear     12   about  or  see  in  the  news.    However,  when  I  looked  at  the  data  and  saw  the  impact   that  the  lack  of  certain  essentials,  such  as  lack  of  clean  water  and  food,  basic   education  needs,  limited  access  to  computers  or  even  electricity,  has  on  the  lives   countless  people  on  a  daily  basis,  I  began  to  look  at  the  world  differently.  I  now  see  a   great  need  for  considerable  amounts  of  work  to  be  done  in  these  areas  to  help   people  live  better  lives.       This  type  of  information  coupled  with  the  constant  thinking  of  how  to  create  a   positive  movement  around  something  I  care  so  much  about  in  Music  Education,   really  allowed  me  to  find  a  clearer  vision  for  my  purpose.  Prior  to  coming  to  Berklee,   I  was  career  driven  and  money  motivated  (not  money  hungry),  but  I  focused  a  large   majority  of  my  energy  on  what  I  could  do  for  myself.  Many  of  the  teachings  I   received  and  my  personal  readings  during  the  time  I  have  worked  on  this  project   exposed  me  to  the  realization  that  I  can  have  a  bigger  influence  on  the  world  other   than  myself  and  my  immediate  circle.  Even  more  so,  I  now  have  the  belief  that  it  is  a   part  of  my  responsibility  to  use  my  gifts  and  intellect  to  help  aid  and  transform  the   lives  of  other  people  and  provide  them  with  greater  opportunities  to  enhance  their   quality  of  life.  I  have  learned  through  this  process  that  you  gain  more  by  working  to   help  others  than  you  do  by  solely  working  to  help  benefit  yourself.  One  of  my   favorites  quotes  states:      “A  good  man  fights  for  himself  and  his.  A  great  man  fights  for  everyone  else”     -­‐  Philip  DeFranco     13   It  has  been  through  this  experience  of  working  on  Play  It  FWD  and  putting  the   interest  and  well  being  of  others  first,  that  I  have  chosen  to  not  only  be  good,  but  to   be  great  and  work  at  making  incremental  change.       Conclusion     In  conclusion,  I  would  like  to  thank,  first  and  foremost,  the  faculty  and  staff  at   Berklee  Valencia  for  their  continuous  support  during  my  Master’s  program;  without   them  this  experience  would  not  have  been  possible.  I  also  want  give  a  special  thank   you  to  my  Program  Director,  Dr.  Emilien  Moyon,  my  CE  Advisor,  Ferran  Coto,  and   my  two  Jury  Members,  Patrice  Rushen  and  Troy  Brown.  Their  expert  guidance  and   feedback  helped  shape  and  mold  my  CE  to  its  greatest  potential.  Thank  you  for   lending  your  time  and  energy  to  the  development  of  this  project.       I  would  also  like  to  thank  my  fellow  teammates  on  the  Play  It  FWD  project,  Ankie   Titulaer,  Maxwell  Wright,  Gabrielle  Banks  and  Manuel  Delgado.  Their  hard  work,   dedication  and  contributions  to  this  project  were  integral  to  the  success  that  we   have  had  thus  far.  I  also  want  to  share  my  appreciation  for  them  choosing  to  work   with  me  and  trusting  me  as  their  leader.  They  have  helped  me  grow  and  develop  in   many  ways  that  they  may  not  even  know.       Last,  but  certainly  not  least,  I  want  to  thank  my  parents,  family  and  close  friends  for   their  love,  support  and  ongoing  encouragement  during  my  time  studying  abroad  in   Valencia.  They  have  truly  served  as  my  source  of  motivation  to  continue  my     14   education  and  excel  within  the  GEMB  Program.  I  am  forever  grateful  for  all  that  you   have  done  during  my  time  in  graduate  school.       Overall,  I  am  very  thankful  for  my  Master’s  experience  at  Berklee  Valencia.  I  have   grown  as  a  businessman  and,  more  importantly,  as  a  person.  I  achieved  and  gained   the  things  that  I  was  desirous  of  when  I  first  arrived  and  I  can  honestly  say  that  I  am   a  much  better  person  for  it.  This  will  always  be  a  moment  in  time  that  I  can  look   back  on  and  consider  it  to  be  a  major  turning  point  in  my  life’s  path.             15